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Can your solution also work for a printserver? I have an HP JetDirect 300x printserver connected to an HP LaserJet 3150. I would like to print from a Vista 32 PC on my network without buying a new printer and printserver. HP PCs - Backing Up, Editing, and Restoring the Windows Registry (Windows 10, 8) This document applies to HP computers with Windows 10 and 8. The registry is a database in Windows that contains important information about system hardware, installed programs and settings, and profiles of each of the user accounts on the computer. Policy blocks NT 4.0 drivers In a Windows 7 machine, I am trying to add an HP Plotter, I am unable to load drivers, as I am getting a message telling me that there is a policy enabled that is blocking NT 4 drivers.
First let me say that I have been searching and trying solutions for about 10 days but cannot resolve the problem.
My HP P1102w printer is three years old and connected to my PC via USB cable. It isn't a shared printer. It worked properly until 10 days ago. Suspecting driver corruption, I downloaded the latest version of the driver from the HP web site. When trying to install it, I encountered this error message:
Windows found driver software for your device but encountered an error while attempting to install it.
The printer driver in not compatible with policy enabled on your computer that blocks NT 4.0
If you know the manufacturer of your device, you can visit its website and check the support.
My PC OS is Windows 7 64-bit Ultimate. Let me know what additional information might be needed.
fixer1234migrated from serverfault.comFeb 17 '15 at 4:02
This question came from our site for system and network administrators.
1 Answer
It appears that the problem was caused by corrupted driver files that were not being replaced when I reloaded the drivers. I was able to solve the problem by deleting the driver files manually. I followed these steps:
step 1:
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Get to C:WindowsSystem32DriverStoreFileRepository and delete whatever related to the P1102w printer, like the hp1100.inf_amd64_neutral_56c36f106bed03b4 folder. If I remember correctly, there were two or three similar folders that I deleted.
step 2:
Then I searched for *1102 on the c:/windows/system32 path and deleted files that were related to the P1102W printer.
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step 3:
I'm not sure this step is require, or you should do this step before the other steps. However, in this step I ran uninstall.exe from the HP driver CD that came with the printer. After about 10 minutes, I forcely closed the uninstall.exe process from Windows Task Manager because the uninstall process seemed to be hung.
step 4:
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I ran setup.exe from the HP CD that came with the printer, and the printer installed successfully.
I hope this answer helps anyone with a similar problem.